5 Things Your Customers Want to Do with Virtual Phone Numbers


Businesses today are eager to embrace digital channels and cloud-based technologies that enhance their communications with customers. While at one time these digital channels seemed like they might become a replacement for the old school phone call, businesses have never actually stopped using telephony to engage with customers—they just took it virtual. What’s been lacking is the ability to integrate the voice and texting capabilities of these channels with software systems that have handily adopted email, social and mobile into their mix. More and more users of Customer Relationship Management (CRM) and other software products are looking for ways to integrate traditional voice technology into their workflows, in decidedly non-traditional ways. Here are 5 things your customers want to do with virtual phone numbers, and why they should matter to you.

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