In an era of unprecedented change, technology offers banking clients
greater access to information than ever before. Out of this revolutionary
advance, a new class of smarter and more demanding customers has
emerged. In tandem, new financial players are moving quickly to offer
new compelling digital services. As with every major change triggered
by technological advancement, there are clear winners and those who are
unable to adapt. Banks that embrace digitization have an opportunity to
generate new business value and better engage with their customers.